How do I reset my password?

You have the option of resetting your password to access the HWR Berlin application page yourself.

Guide

1. Go to “Sign in” on the start page.

2. Select “Forgot password”.

3. Enter the same e-mail address you used to register and click on “SEND“.

4. Open the e-mail from the HWR Berlin and click on the link contained therein.

5. Set a new password.

Error sources

Incorrect e-mail

Check carefully that your e-mail address is spelt correctly. Even small errors mean that you will not receive an e-mail and you will not be able to reset the password.

E-mail ends up in the spam folder

It is possible that your e-mail programme/provider automatically moves our e-mails to the spam folder or junk folder.

Please check these folders if you do not receive the e-mail.

For example, enter “HWR“, “password” or “reset” in the search bar of the folder or search the folder manually.

Time

Normally, the automatic e-mails will reach you after a short time. In exceptional cases, however, it may take a few minutes for the e-mail to reach you.

Please wait a few minutes to see if the e-mail still arrives

Validity of the link

The link to reset the password is only valid for 24 hours. Please do not wait any longer after requesting the email, otherwise the reset may fail.

You can request a new link at any time.

The following image shows the error message that appears when a link expires: